Support
Frequently Asked Questions
Find answers to our most common questions regarding shipping, customization, and the provenance of our handcrafted artifacts.
Which medium are the handicrafts made in?
The Company works on wood, bronze, brass, stone and paper.
Do you ship?
Yes, we ship the handicrafts that we manufacture across the globe. We have a professional team that packs, crates, insures and ships via sea and air. We have been doing this for the last eight decades.
Are the artefacts handmade?
Yes, our artefacts are handcrafted, with attention to traditional forms, details and finishing.
How are they different from antiques?
While antiques are original objects from an earlier period, artefacts reinterpret traditional designs for contemporary spaces.
Will each handcrafted piece look exactly the same?
Not necessarily. Since all pieces are handcrafted, slight variations in colour, texture and detailing are part of their character. This is a unique and exclusive feature that makes handmade objects desireable.
Who is the artist behind the artefacts?
Our artefacts are created in-house by a skilled team at our studio in Trivandrum. Different stages of the process—from design and drawing to rough cutting, finishing and covering—are handled by specialists within the team, bringing together traditional craftsmanship and careful attention to detail.
What is the production quantity of the artefacts?
Our artefacts are produced in very limited quantities. For most designs, only a couple of pieces are made each year. Over a ten-year period, the total production of a particular design may be as few as a dozen or two. This is much more exclusive compared to the limited editions offered by many international art brands, where “limited edition” refers to thousand pieces or more.
Why is there no return policy?
Each artefact is carefully handcrafted and produced by the artists with great devotion. Repeated unpacking and shipping make them prone to damages. We encourage customers to visit our store in person to view or reach out to us with any questions before purchasing. Our team will be happy to provide additional details, images or measurements to help with the decision.
Do you offer customisation?
Yes, we do offer customisation for artefacts above Rs.1 lakh depending on the piece and the nature of the changes requested.
What happens if the artefact arrives damaged?
Every artefact is carefully packed and securely shipped to ensure it reaches you safely. In the unlikely event that an artefact is damaged in transit, please contact us immediately with photographs of the packaging and the artefact. Our team will assess the damage and assist you with the appropriate resolution.
Is GST included?
Yes, GST is included in the listed price.
